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Technical help

Below you will find information relating to technical issues you may encounter that are specific to this site.

How to view Flash (moving) elements

You need Flash Player to view moving elements on this site. You can download this from the Adobe website:

You also need javascript turned on to view Flash elements. (If you have Flash Player installed and still cannot see a moving element, javascript may be turned off.) You can turn on javascript by following the instructions below.

Turning javascript on

Internet Explorer (v.6/7/8):

  1. Select Tools > Internet Options from the browser menu. (If you're using IE 7, you can access Tools using the icon at the top right of your screen.)
  2. Select the Security tab, then click the button marked Custom Level.
  3. Scroll down about three quarters of the way until you find the Scripting heading.
  4. The first subheading is Active Scripting.
  5. Ensure that the checkbox marked Enable is checked.
  6. Click buttons to make and confirm the change.

Firefox (v.2/3):

  1. Select Tools > Options from the browser menu.
  2. If you have Firefox v.1, click on Web Features. If you have Firefox v.3+, click on Content.
  3. Locate the checkbox labeled Enable JavaScript and ensure that it is checked.
  4. Click OK.

Turning javascript off

If you’re viewing a large Flash element using a slow (dial-up) connection, you may wish to turn javascript off. We’ll always provide a plain graphic and a description of the Flash element, so you’ll still be able to get the information. To turn javascript off, follow the steps above, but make sure that the checkbox for 'Disable' is checked (rather than the checkbox for 'Enable').

Install Adobe Reader

You can use Adobe Reader to read PDF files.

Install a video player

Windows Media Player (PC and Mac):

iTunes (PC and Mac):

Real Player (PC and Mac):

Quicktime (Windows and Macintosh):

Video hosted on this site

If you are experiencing difficulties viewing videos hosted on the Early Childhood Education website, please consider the following solutions:

  1. Upgrade to the latest version of your internet browser in order to install Adobe Flash Player. Select the internet browser that you use from the following list to get the latest version:

  2. Once you have upgraded your browser, you will need to visit the Adobe website and upgrade your version of Adobe Flash Player. The website will automatically detect your operating system and browser settings and install the most up-to-date version of Adobe Flash Player:

  3. In order to view these videos on your computer you will need to have Javascript enabled. View the information above, or visit the Microsoft website for instructions on enabling Javacript in Internet Explorer, Firefox, Opera or Netscape browsers.

How to view Microsoft Office files

If you don’t have Microsoft Office installed, you can use free converters and viewers from the Microsoft Office website to view files created in this suite (eg, Word, PowerPoint and Excel files).

About file types and readers

Last updated: 14 May 2013